Utilities Kingston unveils new bill design to enhance customer experience

Utilities Kingston is rolling out a redesigned utility bill this November to make it easier for customers to review and understand their utility usage and charges. The updated design emphasizes clarity, with a user-friendly layout, enhanced readability, and detailed breakdowns of charges to improve transparency and support informed decision-making. 

“Our goal is to make every customer interaction easier and more meaningful, delivering not only dependable service but also the personal, responsive care that is at the heart of what we do,” says David Fell, President and Chief Executive Officer of Utilities Kingston. “We believe that by enhancing the clarity of our billing, we can empower our customers to manage their utility services more effectively.” 

• Highlights of the new bill design include:
• Larger text and increased spacing for improved readability
• Brighter colours and a more consistent layout to help customers find information quickly
• Enhanced graphs for easier comparison and tracking of usage
• Clear rate classification information for transparency and an itemized breakdown of charges 

This improved billing experience was developed over several months through a collaborative cross-departmental initiative. Customers can preview the new design and see a breakdown of each section by visiting UtilitiesKingston.com. 

Go paperless

For added convenience, customers can consider signing up for eBilling by creating a MyUtilities account to view bills online. With eBilling, bills are delivered reliably and on time, no matter what. It’s secure, free, and easy to set up.