Introducing the newly-redesigned CityofKingston.ca

It’s a great day for site-seeing! The City of Kingston is pleased to announce the successful launch of its new public website.  

Found at CityofKingston.ca, the revamped website places customer experience at the forefront by making it easier than ever to access City information, programs and services.  

“The goal of the redesign project was to create a modern website that is simple, inclusive and accessible for all who live, visit or do business in Kingston,” said Neil Carbone, Commissioner, Corporate Services, City of Kingston. “CityofKingston.ca is a response to the evolving way people search for information relevant to their needs.”  

The City’s website now operates under a simplified, streamlined, service-based navigation system. The new structure follows a period of engagement with the public and with City staff completed in 2022 to identify areas for improvement.  

With 1.2 million website visitors to CityofKingston.ca each year, the website is an integral way for the City to share information and connect residents with municipal services.  The redesigned site is more mobile friendly than the previous website design, reflecting that more than 60% of all visitors access the site on a mobile device or tablet. 

Applications, forms and more are now built in 

Integrated with the new website is our MyKingston platform, which provides users with several City services under one secure login. The benefits of having a MyKingston account include the ability to keep records and track progress on several City services. Once you have created an account, you can: 

• share feedback or open a service request;
• view your garbage and recycling collection calendar;
• view your property tax balance through the new Tax Portal;
• pay for garbage bag tags, reload your Transit pass or pay a parking ticket;
• apply for business licenses, parking permits, the Municipal Fee Assistance Program;
• request proclamations and letters from the Mayor; and more.  

 A new site may mean new bookmarks 

While every effort has been made to redirect pages and forms to their new locations on the new website, it is possible that older bookmarks will result in broken links. As our goal was to create a streamlined, modern and simplified website, many pages from the old website have either been combined with other pages, or removed entirely if they contained outdated information. To easily find what you may be looking for, please use the search function, prominently featured at the top of every page, to find what you are looking for. 

The new website represents an exciting advancement in delivering quality customer service to the community. If you have questions about the new website, get in touch with us by submitting a service request through MyKingston or by calling 613-546-0000 Monday to Friday, 8 a.m. to 5 p.m.