Ice storm clean-up operations

Note: This page was last updated on April 8, 2025, to reflect the most up-to-date information for residents.

City of Kingston crews have been working across Kingston since the weekend, responding to the ice storm and the resulting debris and damage. Urgent issues have been addressed and crews are now focused on inspecting and assessing the damage to roads, public property and parks. Cleanup is expected to take several weeks to complete due to the volume and size of debris as a result of the ice storm and will be prioritized in order of risk or urgency.

Thank you for your patience as we continue cleaning up the city in the coming days and weeks.

Safety

Over the coming days, the City encourages residents to be aware of their surroundings and use extra caution, particularly when walking, biking or commuting, as there may still be overhead hazards such as broken tree branches. Stay away from fallen trees and limbs in parks and give space to City staff completing clean-up operations.

Many City parks have sustained significant damage and we ask that residents avoid those areas. Due to ground conditions, non-urgent cleanup is not yet underway, as equipment cannot safely access some spaces without damage.

Reporting damage or downed trees on public property

Residents can report tree damage on public property by calling 613-546-0000 or submitting a request at mycity.cityofkingston.ca/app/ask. Please be as specific as possible when reporting damage, including an address and what the damage looks like. There is an increase in calls for service so you may receive a delayed response, but the work is being addressed, even if you haven’t heard back from us.

Tree removal

The City will not pick up debris from tree damage on private property. For residents with downed limbs and trees on private property, the City operates a leaf, brush and wood drop-off at 196 Lappan’s Lane. The drop-off is open Monday to Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to 4 p.m. From April 7 – 11 and April 14 – 17, the drop-off will close at 7 p.m. to allow for more residents to bring in debris. The site will be closed on Friday, April 18, and Monday, April 21, for the Easter weekend. Regular hours will resume Tuesday, April 22.

Tree limbs, logs and root balls up to 40 cm in diameter and 90 cm in length can be dropped off in the wood area. Brush must measure less than six inches and be less than three feet in length.

Tomlinson Organics at 2069 Joyceville Rd. will also be accepting brush and wood materials during their regular hours.

Trees that were standing on City, or public, land are the responsibility of the City and we will remove them. Trees that were standing on private land (private trees) and have fallen onto public land will be the property owner’s responsibility to clean up. The City may move materials from private trees off roads and sidewalks, however it will be the responsibility of residents to clean up the resulting debris.

Access permits

Property owners who choose or need to use City property to access their private property for tree or debris removal are required to submit an access permit application. Applications can be submitted by calling Customer Experience at 613-546-0000 or by email at ContactUs@CityofKingston.ca.

Arborists

As a result of the storm, property owners may need assistance in removing or clearing downed trees. The City highly recommends using a certified arborist to safely conduct this work. A certified arborist earns their designation from the International Society of Arboriculture through work experience and accredited education.  

What can certified arborists do for you?

• Safe work practices and risk reduction
• Knowledge, skills and training to properly identify, troubleshoot and care for your trees
• Tree care best practices

When hiring an arborist, ask for proof of insurance, a written contract, and references.

Recognizing helpful neighbours

As we all continue to clean up from the ice storm this week, we’ve been inspired by the amazing community spirit showcased around Kingston. Neighbours came together to clear debris, remove fallen trees and help restore the city’s natural beauty.

Acts of kindness and support often go unnoticed. They may not seek acknowledgement or reward, but we know they deserve to be appreciated!

If you have a neighbour who has gone above and beyond to lend a helping hand in your neighbourhood this week, we’d love to hear about it and give them the recognition they deserve. Submit your nomination by emailing ContactUs@CityofKingston.ca.