Service Alert
Kingston Fire and Rescue provides emergency services to anyone in need. Our services aim to save lives, protect property and the environment.
Under the Fees and Charges Bylaw, residents and non-residents are responsible for covering certain operational costs when Kingston Fire and Rescue emergency vehicles are deployed.
Below, you’ll find detailed information about the various fees associated with Kingston Fire and Rescue services.
Motor vehicle incident response rates are HST exempt. The first hour or part thereof corresponds to the current Fire Response Highway Dependent Rate per apparatus, as defined by the Ministry of Transportation Ontario (MTO); plus, each extra half hour when applicable. For more information, review the Invoices for highway collisions page, in the Government of Ontario's website.
Each vehicle involved in the motor vehicle incident should cover equal parts of the total cost of the apparatus response rate. In this case, the "apparatus response rate" refers to the cost of deploying Kingston Fire and Rescue emergency vehicles to the scene of an incident. For example, if two vehicles are involved in the incident, the total cost of all responding apparatus (the emergency vehicles) is split between those two vehicles.
When a motor vehicle incident occurs, and the vehicle(s) is not registered to a City of Kingston address, incident response rates will apply for their portion of the response rate.
When a motor vehicle incident occurs, and the vehicle(s) is registered to a City of Kingston address, incident response rates will not apply for their portion of the response rate as their portion of the response rate is covered under the City of Kingston municipal taxes.
Invoice fees for motor vehicle incident responses are covered under third party liability insurance. Your auto insurance policy may reimburse fees for emergency response services when the aim of the service is to prevent or fight a vehicle fire or assist at a motor vehicle collision, whether you are responsible for the incident or not.
There are several options for paying your Fire and Rescue Fees invoice. For completing your payment, you will need your invoice number and motor vehicle license plate.
You can pay your invoice with VISA or Mastercard by calling 613-546-4291 ext. 1240.
Please make your cheque payable to the City of Kingston and mail it to:
216 Ontario Street
Kingston, Ontario, K7L 2Z3
To get a payment receipt, include a self-addressed envelope with your cheque. There is no charge for this service.
You can pay your invoice in-person using cash or debit at the City Hall Payment Centre, 216 Ontario St.
Payment centre hours are Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Submit your invoice question online and our staff will respond within two business days. If your question is time-sensitive, please call 613-546-0000 Monday to Friday, 8 a.m. to 5 p.m.
Why did I receive an invoice for Kingston Fire and Rescue incident response fees?
If you are a non-resident of the City of Kingston and your motor vehicle was involved in a motor vehicle incident on a municipally controlled roadway you will receive an invoice for Kingston Fire and Rescue response services.
Invoices are generated and issued to the registered vehicle owner.
Does my insurance provider cover the cost of the invoice?
Invoices are covered under third party liability insurance. If you did not have insurance on your vehicle at the time of the motor vehicle incident you must pay the invoice on your own. We recommend to contact your insurance provider to find out if the invoice is covered under your policy.
I did not call the Fire Department so why am I being charged?
Kingston Fire and Rescue responds to all emergency calls regardless of who makes the call.
The incident wasn’t my fault so why am I receiving the invoice?
Kingston Fire and Rescue does not determine who is at fault and responds to all emergency calls regardless.
Contact Us
City of Kingston
City Hall
216 Ontario Street
Kingston, ON K7L 2Z3
Canada
contactus@cityofkingston.ca
Phone: 613-546-0000
The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City's reconciliation initiatives.
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