Claims

Before making a claim, contact your own insurer regarding damages. Depending on the situation, you may be eligible for more compensation from your insurers than you can recover from the City. If your insurer believes the City is liable, it will contact the City of Kingston on your behalf.

Note: It is important that you make efforts to minimize damage to your property. If you do not, you may be held responsible for part of the damage.

How to make a claim

If you have incurred damage to your property or had an injury, and you believe the City may be responsible, you can:

1. Email us at contactus@cityofkingston.ca or call us at  613-546-0000 and provide information to be forwarded to claims.
   OR
2. Provide written notification to the City of Kingston, outlining the details of your claim. Sent your notifications to:
   

   City Clerk
   The City of Kingston
   216 Ontario St.
   Kingston, ON K7L 2Z3

What's required to start a claim

• The name, mailing address, email address and telephone number of the person making the claim.
• The contact name, mailing address, email address, and telephone number of the person submitting the claim (if different from above).
• The date, approximate time of the incident and exact location (address or closest intersection).
• A brief description of what happened.

The Municipal Act requires that the City of Kingston receive notification within 10 business days of the incident. We recommend that you inform the City of Kingston as soon as possible of the damages or injury.

Note: Payment for property damage or bodily injury is contingent upon the City being found legally liable for the damages you have incurred.

Response time

Upon receipt of your claim, we will acknowledge your claim within two weeks. An investigation begins upon receipt of your claim and typically a final response will be sent within 30 to 60 days.

Compensation of your costs

The City will not be held responsible for your costs unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. Like most Canadian municipalities, the City of Kingston only provides compensation when it is legally liable for the damage sustained.

Please note that it is the taxpaying public who ultimately bear the cost of these claims. Fraudulent claims cost all taxpayers. The City will prosecute all fraudulent claims to the full extent of the law.