Effective April 01, 2023
Charges that are dependent upon the time when the work is requested to be conducted are based on the following time definitions:
Regular Hours: 08:00-16:30 Monday-Friday, except holidays
Extended Hours: 16:30-18:30 Monday-Friday, except holidays
After Hours: All other times and all holidays
Miscellaneous Service Charge Type and Charges
1. Account Setup/Change of Occupancy
Applicable per utility service, (Water/Sewer is considered one utility service for this purpose) when a customer is moving into a new service address.
$15/utility service
2. Initial Service Connection
Applicable when customer requests service to be connected during these hours:
a. Regular Hours with 24-hour notice
No Charge
b. Regular Hours with Less Than 24-hour notice, and Extended Hours
$90
c. After Hours
$205
3. Service Call
Applicable when a trip is made to investigate a customer’s call for assistance when it is a customer’s responsibility.
Actual Costs + 20% ($80-$140/hour/person)
4. Shut-Off / Turn-On Service
Applicable when a customer requests the utility service to be shut-off or turned-on for the customer’s convenience. If the "shut-off" and "turn-on" occurs on the same day and within Regular and Extended Hours, this will be considered one trip. An emergency shut-off will not attract a charge, though the turn-on will.
a. Regular Hours and Extended Hours with 24-hour notice
$90/trip
b. Regular Hours and Extended Hours with less than 24-hour notice
$110/trip
c. After Hours
$205/trip for the initial call up to 2 hours, $130 per hour for every additional hour over 2 hours
5. Reconnection Charge – (Due to Non-Payment of Account)
Applicable when a trip is made to reconnect a service that has been disconnected for non-payment of an account.
a. Regular Hours
$65 + charge for any gas appliance light-ups @$15/appliance
b. After Hours
$185 + charge for any gas appliance light-ups @$15/appliance
6. To Repair or Replace Metering Equipment
Applicable when meter is required to be repaired or replaced as a result of freezing, abuse, lack of care, damage, etc., where it is customer’s responsibility.
a. Regular Hours and Extended Hours
$190 + material cost of meter repair/replacement
b. After Hours
$385 + material cost of meter repair/replacement
c. Repeated Occurrences: All Hours
Actual costs
7. Dispute Meter Charge
Applicable when customer questions the accuracy of a meter and the meter is removed for a dispute test.
Charges only apply if customer’s meter is proven to be accurate.
a. Water Meters
i. 1" Water Meter and Smaller
$225
ii. 1¼" – 3" Water Meter
$350
iii. Over 3” Water Meter
Actual costs
b. Gas Meters
i. Residential
$150
ii. Commercial
$210
8. Locates
A request to locate public utility services underground.
a. For Utilities Kingston managed infrastructure
No charge (first 2 times)
$90/hour/person (3rd and subsequent time)
Other situations may be subject to the hourly b. rate, including excessive remarks where notification has been given, engineering preconstruction work:
i. Regular Hours (only available when all locates bookings are within 5 days)
$90/hour/person
ii. Extended hours and After hours
$255 for the initial call, additional $160 for each hour over 2 hours
Private infrastructure locates are competitive work and will be quoted on a case-by-case basis.
9. Missed Appointment
Applicable when an appointment has been made and the customer misses the appointment; (subject to waiver due to special circumstances).
$45/person
10. Additional Meter Read
Applicable when a customer requests their meter to be read, or a special trip is required to attempt to get a read because of problems associated with access to the meter.
$90/meter
11. Service Pipe Leak Repair
Applicable when a customer requests a leak to be repaired on a service pipe between street line and building (i.e. up to meter).
a. Water Service Pipe Repairs
Actual costs + 20%
b. Gas Service Pipe Repairs
No charge
12. Requests for Billing Information
Applicable when customer requests reprints of bills, supplemental billing or metering information, arrears verification.
Actual costs ($45/hour)
13. Other Work at Customer’s Request
Applicable when a customer requests other work to be performed by Utilities Kingston.
a. For work which is not normally done by private contractors
Actual costs
b. For work which may be done by private contractors
Actual costs + 20%
14. To Thaw Water Service Pipe
Applicable when a customer requests Utilities Kingston to attempt to thaw water line from the building.
a. If the water service is frozen within the wall of the house, or between the house and the property line, it is the responsibility of the customer to have the water service thawed.
Actual costs + 20%
b. If the water service is frozen between the street line and the watermain, it is the responsibility of Utilities Kingston.
No charge
15. Bulk Water Usage Charge
Applicable when customer takes water on a bulk basis. (Includes commercial water hauling operations.)
a. Commodity charge
$3.73/m3
16. Water Meter Installation Charge
Charges are based on the size of water service and metering requirements and installation is performed during Regular Hours. Charge is paid with the building permit.
a. Positive Displacement Type Meter 5/8" to 2” sizes available.
Actual costs will be billed (meter and installation) Expected cost range from $240 - $920 based on meter size.
b. Mag Type Meter 3” to 12” sizes available.
Actual costs will be billed (meter and installation) Expected cost range from $5,185 - $22,810 based on meter size.
17. Use of the Jet-truck
When there is a request to have a private lateral cleared using the Jet-truck a charge will be applied. (Regular Hours)
a. Regular Hours
$225/hour
b. Extended and After Hours
$590 for the initial call, additional $350 for each hour over the 2 hours
18. Service Lateral Inspection and Rodding Charge
For special requests for the wastewater lateral to be viewed using camera and rodded.
a. Regular Hours
$225/hour
b. Extended and After Hours
$590 for the initial call, additional $350 for each hour over the 2 hours
19. Wastewater Disposal (Septage)
Applicable to septage haulers that dump their loads into our municipal wastewater system. Tank load charges based on 90% of rated capacity of tank.
a. Non-Industrial Waste
$20.00/m3 (non-industrial)
b. Industrial Waste
$26.07/m3 (industrial waste)
20. Gas Code Equipment/Appliance Installation Inspection
A. Single Family Dwelling
Applicable when a customer/contractor requests a gas inspection to be conducted of the installation of any new natural gas equipment/appliances.
i. New gas service (i.e., part of inspection of a new gas service installation to building)
i) Initial inspection if requested to be done during:
1) Regular hours with 24-hour notice
No Charge
2) Regular hours with Less Than 24 -hour notice, and Extended Hours
$200
3) After Hours
$300
ii) Follow-up inspections due to code violations if requested to be done during:
1) Regular hours with 24-hour notice
$130
2) Regular hours with Less Than 24-hour notice, and Extended Hours
$200
3) After Hours
$300
ii. Existing Gas Service
i) Regular hours with 24-hour notice
$130
ii) Regular hours with less than 24-hours notice
$200
iii) After hours
$300
B. All Multi-storey and/or Mixed-Use Structures; new or renovated, commercial or industrial, requiring natural gas inspections by Utilities Kingston will be subject to the following:
i. The first and second re-inspection.
No Charge
ii. 3rd inspection
$250
iii. For the fourth and every subsequent inspection
$1000 per inspection
21. Water/Wastewater Connection/Alteration Permit Application Fee
Applicable when a customer requests a connection or an alteration to an existing connection to the water distribution system or to the wastewater system. This fee does not cover costs of materials required or labour to perform the connection/alteration.
$100
22. Water/Wastewater Lateral Stub Fees
Where an Owner applies for a Water/Wastewater Connection/Alteration Permit to connect or disconnect the water or wastewater lateral, and the water or wastewater lateral stub exists in the road as a result of an installation completed by the City of Kingston then the following fees shall apply in addition to any other fees for the connection.
Water Lateral Stub Fee $2,450
Wastewater Lateral Stub Fee $2,750
23. Disconnection of Services – Water/Sewer Inspection Fee
Applicable when the customer arranges for the disconnection of water or sewer service lateral connections from the water distribution system, or the sewer works. The inspection is to ensure the services have been satisfactorily disconnected from the municipal systems.
$135
24. Discharge Exception – Storm Water Fee
Applicable upon submission of a Discharge Exception Storm Water Application.
$150
25. Short Version – Discharger Information Report Fee
Applicable upon submission of a Short Version Discharger Information Report by an owner or operator of an industrial, commercial or institutional premises prior to the discharge of sewage, storm water, cooling water or uncontaminated water to a sewage works, as required, and in accordance to the provisions of the sewer-use bylaw.
$50
26. Long Version – Complete Discharger Information Report Fee
Applicable upon submission of a Complete Discharger Information Report by a discharger to the sewage works, as requested by a Manager, in accordance with the provisions of the sewer-use bylaw.
27. Sampling Analytical Fees
$100
Applicable where sampling is required to determine the content and strength of discharged sewage.
$200 per sample
28. Temporary Remedial Groundwater Treatment Discharge Fee
Applicable where temporary discharge of treated groundwater is in compliance with the sewer-use bylaw.
$500 plus the applicable volumetric wastewater rate charge per m3 for all volume as per the water and wastewater rates bylaw rate schedule.
29. Subdivision Inspections
Applicable when a Developer submits requests for subdivision inspections
a. Preliminary Certificate of Approval of Underground Services
First Inspection: No Charge
Additional Inspections: $250 each
b. Preliminary Certificate of Approval of the Works
First Inspection: No Charge
Additional Inspections: $250 each
c. Final Certificate of Approval of the Works
First Inspection: No Charge
Additional Inspections: $250 each
30. Lost/Damaged Water Hauler Card or Septage Card
To recover partial costs incurred to replace a lost/damaged water hauler or septage card (labour, equipment, and administrative costs).
$100 per replacement card
31. Drinking Water Works Permit (DWWP) Submission – New Watermains Authorized under DWWP 018- 202
$1,200
32. Consolidated Linear Infrastructure – Environmental Compliance Approval (CLI-ECA) Submission – New Gravity Sewers and Forcemains Authorized under ECA 018-W601
$1,500
33. Consolidated Linear Infrastructure – Environmental Compliance Approval (CLI-ECA) Submission – New Pump Stations Authorized under ECA 018- W601
$5,000
